Refund & Cancellation Policy

This policy explains cancellations and refunds for Boxday subscriptions. It covers our own subscription fee only, billed in USD. Boxday does not take any freight fee, carriage charge or deposit, so there is nothing else for us to refund.

• You can cancel any time from your billing portal or by emailing us.
• Cancelling stops future renewals; your plan stays active until the end of the period you have already paid for.
• After the period ends, your account moves to the free Carton tier — your saved plans stay unless you delete them.

• Monthly plans: the current month is generally non-refundable once the period has started, because the allowance is available immediately; cancel to avoid the next charge.
• Yearly plans: if you cancel within 14 days of the first payment and have made only light use, contact us for a pro-rata or full refund at our discretion.
• Duplicate or clearly erroneous charges are refunded in full once verified.
• Where local consumer law gives you stronger cancellation rights, those rights apply.

Email support@chammarelogistics.shop from your account email with your subscription details and the reason. We aim to respond within a few business days. Approved refunds go back to your original payment method through our payment processor; the time to appear depends on your bank or card provider.

If something looks wrong on your statement, please contact us first — we can usually resolve it faster than a card dispute. Where a dispute is raised, we cooperate with the payment processor’s dispute process and provide the relevant records. Fraudulent or abusive chargebacks may lead to account suspension.

This policy sits alongside your statutory rights and does not limit them. It is governed by the laws of England and Wales. Questions about billing: support@chammarelogistics.shop or +44 7188898743.